Our client based in Milton Keynes are seeking a Customer Service Support Advisor to join their team on a permanent basis.
You will also be collaborating with internal colleagues within other departments such as Spares, Sales, and Finance to resolve customer issues.
The successful candidate will be liaising with colleagues such as Account Coordinators, Service Call Planners and approximately 60 field-based Service Technicians.
We are working in partnership with a leading professional membership organisation who are looking for motivated and customer-focused individuals to join their fast paced, busy team.
The working hours are 8 hour shifts between 8:30 and 17:30 on most days and supporting on shifts between 7.00 am to 19:00 pm during exam sessions and peak periods.
This role will be on a 12 month Fixed Term Contract.
The purpose of this role is to provide first line ER advice to our colleagues and assist line managers in understanding, and optimising our processes, policies and procedures and supporting them through the process.
You will be required to form trusted relationships with managers and stakeholders across the group.