Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
As a Dispensing Optician at Vision Express, you'll be responsible for helping our customers choose the right eyewear, ensuring that they fit the customer, and ensuring that they meet the customers' visual requirements and preferences.
Your expertise and dedication will play a critical role in helping us to achieve our mission of helping our customers to 'See More and Be More', by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.
You'll advise on the lens options, coatings, and frames to suit different lifestyle and budgets.
Posted by Zest Recruitment & Consultancy LLP • £60K/yr to £80K/yr
They are seeking an Associate to manage a case-load of Court of Protection (including some advocacy) and inquest matters primarily for the NHS, with opportunities to work for independent sector health and social care clients and local authorities as well.
A superb opportunity has arisen at a Top 50 law firm for a Senior Associate to join the team in the Nottingham office.
You'll work in a team that provides a range of high-quality legal services on complex matters.
Posted by Tradewind Recruitment • £85/day to £95/day
General
Year Group: KS2 1-1 child with Autism We are recruiting for a passionate and experienced SEN Teaching Assistant 1:1 to join a lovely Nottinghamshire school in Long Eaton and make a meaningful impact.
Key Responsibilities
Implement behaviour intervention plans and strategies to address individual student needs.
Work closely with classroom teachers and special education professionals to support students with challenging behaviour.