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Accommodation Solutions Administrator £13 per hour Ongoing temporary contract Location - Colindale, NW9 Hybrid working Tate are delighted to be working with a leading housing association in London to bring in an Administrator to join the team and hit the ground running. Please read the below and if it is a role that you feel experienced enough to do please apply and we will get back to you as soon as possible! Key Responsibilities To contribute to service area objectives by providing and letting high standard accommodation to customers. To provide a comprehensive and customer-focused service to the company's customers, agents and landlords. This will include acting as the first point of contact for customers (by telephone and face to face), responding to diverse queries from the public and providing initial advice and assistance. Provide timely and accurate administrative support for services within the temporary accommodation function, including but not limited to: Assisting clients to complete relevant paperwork including Housing Benefit forms. Provide support to enable vulnerable clients to move into their properties e.g. booking transport where required. Complete pre, and post sign-up administrative tasks to ensure data integrity is maintained. Support compliance with statutory requirements by ensuring tracking/systems are updated and maintained (spreadsheets & QL). Ensure where accommodation is procured out of Borough, the host Borough is advised, including; the Council Tax Department, and Housing Department (using the correct format). Ensure TA cancellations are completed by the appropriate team by passing on relevant information from clients. Ensure new sign-ups are logged for a compliance inspection within 30 days of the tenancy start date. Answer and taking responsibility for calls and emails, ensuring notes are updated on QL or Jigsaw as appropriate. Ensure emails are responded to within 5 working days and notes are added to the case file on QL Work closely with colleagues, including other the company's departments, and other stakeholders. Comply with the company's procedures and any relevant legislation. Respond to the changing environment by showing flexibility and a willingness to take on new tasks, functions and responsibilities as required. Provide administrative support to other functions within the Housing Options service when needed. Support corporate safeguarding procedures and policies aimed to assist vulnerable children and adults. Report any incidents of suspected fraud to the relevant senior officer, and to liaise with other departments such as the LBB corporate, anti-fraud team (CAFT), Housing Benefit, Internal Audit and Legal. Skills and Knowledge Required Excellent oral communication skills, including the ability to effectively engage with a diverse range of audiences, including colleagues and customers. Good written communication skills. Ability to liaise effectively with stakeholders inside the company, and externally. Ability to stay calm, professional, and cope with difficult situations Ability to be organised, and able to prioritise daily tasks. Demonstrably good numeracy, appropriate to administrative support tasks. Demonstrably good IT skills, including the ability to use spreadsheets and accurately entre data onto a database. Ability to work flexibly as part of a team and support colleagues, including managers, as part of a team Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Worth Recruiting - Property Industry Recruitment LETTINGS ADMINISTRATOR - Residential Estate Agency Location: Harrow, HA1 Salary: £20 - £30k Position: Full Time Our client, a highly successful, Estate and Lettings Agency, are looking to recruit a Lettings Administrator to join their successful team based at their busy Harrow office. You will be working for a company who pride themselves on the personal service they deliver their clients, and you must have excellent communication skills (both verbal and written), be computer literate in Microsoft office, have previous experience of Estate Agency software, have excellent organisation skills and be able to prioritise. The successful candidate will have current experience in administration within the residential Lettings property sector. Skills: The skills required for this Lettings Administrator role will include: Previous experience in Residential Lettings administration Demonstrate an excellent understanding of Lettings procedures Highly organised and possess high levels of administration ability Ability to develop and maintain relationships Have superb organisational skills and be able to prioritise workload Be able to work under pressure and to tight deadlines Thoroughly professional approach to Estate Agency Excellent telephone manner The Company: Our client is a successful professional property company based in the Harrow area. They have a well-known, successful brand and are regarded as an excellent firm to work for. Benefits: With this this Lettings Administrator role include: Competitive salary 5 day working week Friendly forward-thinking company Contact Us: If you are interested in this role as a Lettings Administrator please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting - Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. Please Note: Worth Recruiting are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data only for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: job WR38206 - Lettings Administrator