Undertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communications with customers.
You will play a key role in the Dispute Resolution process - undertaking investigations of more complicated complaints, and reviews of all complaints.
Morgan Hunt are currently working with one of the UK's Ombudsman Bodies, in their search for a temporary Review Adjudicator to undertake detailed review and adjudicate on disputes and investigations, ensuring all cases are dealt with fairly and impartially.
Using attention to detail, logical and an inquisitorial approach to investigating disputes, you will assess complex complaints to ensure that cases are thoroughly considered in line with casework quality standards, policy jurisdiction and dispute resolution principles.
Our client is seeking a Complaints Investigator to join their team.
The successful candidate will be responsible for investigating and resolving all stages of complaints in a fair and impartial manner.
Key Responsibilities
Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.