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An iconic and reputable organisation within the toy industry is looking to appoint enthusiastic and personable Customer Service Advisors. You will be responsible for processing orders and providing support to customers via telephone, post or email. Full training will be given to support public, trade and national account clients. General duties to include: Answering incoming calls Covering reception line and desk Responding to customers emails and letters Order input and payment processing of both telephone and postal orders Processing Club Memberships and Renewals Arranging collections Liaising with carriers regarding deliveries Resolving problems with Direct (internet/post/telephone) orders Processing payments for spares Recording daily activities Maintaining and expanding individual and department product knowledge Allocating emails to the relevant departments Resolving any problems or enquiries customers may have regarding specific products and ranges General office administration duties Key Skills and Experience: Excellent verbal and written communication skills Excellent customer care skills Good computer literacy Willingness to learn Be prepared to work additional hours as and when required Ability to work in a busy high-pressure environment Empathy with customers Ability to work well as an individual and as part of a team Problem identification and solving skills Benefits: 25 days' holiday bank holidays Private healthcare 50% discount on products Early finish Friday Great working environment Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
We are seeking a dedicated Purchase Ledger Clerk to join our thriving retail business. The successful candidate will be a part of the Accounting & Finance department, demonstrating a diligent approach to managing purchase ledger processes. Client Details Our client is a retail giant with a national footprint, boasting over 1,000 employees across the UK. They pride themselves on their commitment to quality and customer service, operating a large-scale operation. Description Processing invoices and reconciling delivery notes to invoices received and purchase orders. Set up new supplier accounts and maintain existing account details within the purchase ledger. Monthly reconciliation of supplier statements. Assist in the preparation of purchase summaries. Process business expense returns. Cashbook and petty cash cheques. Processing BACS payments and preparing cheques. Profile A successful Purchase Ledger Clerk should have: A proven track record in a similar purchase ledger role. Excellent working knowledge of MS Office including Excel. Ability to work to tight deadlines. An AAT qualification or similar would be advantageous. Strong communication and organisational skills. Job Offer An hourly rate of around £12.60 to £15.40, depending on experience. Opportunity to work in a bustling retail industry. Being part of a dedicated Accounting & Finance team. Valuable experience working in a large-scale operation. We encourage all interested candidates who meet the above criteria to apply for this exciting opportunity in the retail industry. Become a Purchase Ledger Clerk with us and grow your career in this rewarding field.