Customer Excellence PartnerVacancy closing date: 3rd July 2024 Recruitment Partner: Emily Smith-Kenny This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Zest Optical are currently working alongside an award winning independent practice in Nottingham, Nottinghamshire to recruit a Dispensing Optician into their team.
This role is based in a forward-thinking setup where you will have access to cutting edge diagnostic, fitting and lens technologies and the finest range of boutique brands from across the globe.
Dispensing Optician - Role
Luxury setting offering a product range from the finest brands around the globe.
The In-Store Marketing Specialist is a key role in our Opticians Marketing team to ensure the customer has a fantastic experience while they're in our shops.
You'll be responsible for overseeing the day-to-day operations of the store.
As a Store Manager Designate at Vision Express, you'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager.
The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager.
You'll be responsible for overseeing the day-to-day operations of the store.
As a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager.
The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager.
Boots Opticians are looking for a Senior Finance Analyst Working Capital to join our Controllership team, reporting into the Finance Manager Working Capital, Margin & Franchise Partner Accounts.This is an exciting opportunity to work within a team that has broad reach across pivotal areas of finance, including debtors and creditors, franchise partner accounts, and cash.
You will have responsibility for accurately delivering month end processes, as well as management of cash allocation and analysis of our balance sheet.
This is a multi-faceted role which allows you to use and develop your technical accounting knowledge and analytical mind-set, as well as build relationships with key stakeholders.
It's everything from the clear advice and care you offer them, to the wide ranges of services we provide.This is a great opportunity to develop your pharmacy career and make a difference to the lives of our patients.
The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.The importance of your role.
Fantastic customer care is at the heart of everything we do, and as a Relief Pharmacy Dispenser you'll be part of helping customers and patients feel good.
Join Our Journey: Window & Door Sales Consultant - Spark Your Success with Us!
Creative Compensation Package: Base Commission Company Car/ Car Allowance Onsite training using the latest technology support tools Flexible working and continuing professional development.