In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the organisations software and platform.
General
This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
Our client is looking for two individuals to join their existing team where you will work on a temp to perm basis, providing full support to the wider business.
A varied role covering all elements of administration and telephone based work, you will respond to queries from individuals in the business and clients, providing responses.
You will need to be fully IT proficient, have excellent attention to detail and be confident to be on the phones.
This role provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation.
Process and maintain customer's orders in a timely and accurate manner throughout the orders lifecycle; ensuring the delivery of excellent customer service.
A well known client in the Weybridge area.
Description
Processing and maintaining orders in SAP in order to meet the customers delivery deadlines; and ensuring that all orders processed are within the company discount policy.
As a CRM Analyst, your role entails analysing customer data to derive actionable insights, collaborating with cross-functional teams to develop targeted CRM strategies aimed at enhancing customer relationships and maximizing business value.
The European team translates global strategies into local execution across products, sales, retail, and marketing.
The Display business is rapidly growing, profitable, and diverse, serving a range of customers from ultra-high net worth individuals to consumers.
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
The hours are 08.00 - 16.30 with 30 mins for lunch.