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Are you an Operations Manager that's looking for a new opportunity? ParcelHub is a dynamic and rapidly growing logistics company dedicated to delivering exceptional service. We need an exceptional Operations Manager to help us achieve our goals. As an Operations Manager, you will be fully accountable for the performance of the Birmingham operation while proactively seeking ways to improve costs, service and operational efficiency. You will ensure on-site resources (including third-party contractors) are managed, planned, and controlled efficiently to achieve agreed service levels. This is an excellent opportunity for someone with a supervisory courier background looking to make a step-change into management with a company whose ethos is founded on encouraging people to be innovative and have fun. Role Overview Lead a team comprising of drivers (10-20), warehouse staff (2-5), and a full-time supervisor and ensure the well-being of all on-site employees and visitors. Foster a positive work environment by embodying the ParcelHub/Whistl core values: Can-do attitude, Doing the right thing, and Team mindset. Facilitate effective communication through daily and weekly meetings. Manage staff attendance, conduct, and capabilities, including goal setting, performance reviews, recognition, and addressing performance or conduct issues. Assist HR Business Partners with people-related functions. Oversee recruitment and strategy in collaboration with the Recruitment Team. Provide guidance and support to frontline staff on process, stakeholder, and people management activities. Support the staff's professional development. Process Management Ensure shifts are planned and resources allocated correctly to meet SLAs for processing. Maintain company security processes and safeguard company assets according to compliance standards. Identify process issues and propose solutions, documenting decisions and actions taken. Cost Management Effectively manage and control the budget to achieve agreed service levels, including productivity, labour costs, overtime, and agency supply. Demonstrate a clear understanding of costs by product area. Customer Focus Cultivate proactive relationships with both existing and new clients. Build effective relationships with service providers and partners. Communicate with internal and external stakeholders to address operational issues impacting client needs. Health and Safety Ensure compliance with ISO 45001 standards for Health and Safety. Maintain compliance with ISO 50001 for Energy Management Systems. Maintain a fleet of 12-15 3.5T vehicles, ensuring daily legal and operational readiness. Mail Integrity and Security Ensure staff compliance with Mail Integrity requirements, including DBS checks and ID cards. Implement security policies on-site in coordination with the Security Manager. Change Management Actively contribute to change projects, fostering a culture of open and honest communication to support positive change. Support the management and evaluation of change initiatives at the site. We welcome applications for this role from candidates with experience as an Operations Manager, Process Manager or Warehouse Manager and in leadership, change management, health & safety, cost management, process management, stakeholder management and MS Office. Benefits Company pension Free on-site parking Yearly bonus opportunities 23 days holiday per year, alongside the 8 statutory bank holidays Computer equipment applicable to your role Health cash plan Critical illness cover Life assurance scheme Career development opportunities Access to a well-established Employee Assistance Programme Provider Shift Information The working hours for this Operations Manager role are Monday to Friday, 11:00 to 19:30. Essential Skills Excellent verbal and written communication skills Able to interpret performance data to draw conclusions, identify opportunities for improvement, recommend solutions, identify talent, and develop staff Able to manage effectively and make clear and clinical decisions to achieve tasks Proficient with MS Office, including PowerPoint and Excel, for data analysis and presentation to influence business cases e.g. pivot tables, graphs, etc. Flexible and able to respond to the needs of the operation in terms of working hours and provide support away from the normal location of work on occasion Typically, we would estimate that it would take at least 3 years of shift/operations management experience within an FMCG or parcel/distribution environment to gain the knowledge and skills required for this role About Company Parcelhub is part of the Whistl Group, a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing over a billion items annually, Whistl is a market leader in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. Whistl Group is a Disability Confident employer committed to equal opportunities for all in all our employment policies and practices. Due to the nature of our business, this role may be subject to a basic DBS check.
I am working for a heavy manufacturing business in the Ayrshire area - They have created a new senior management role for their Scottish businesses, Head of Operations - Scotland. This role reports directly to the MD and has responsibility for the full operations of their 2 x facilities - one in Ayrshire and a smaller operation in the outskirts of Edinburgh. The successful person will have 4 direct reports over two sites which employ 130 and 80 respectively. Ideally someone coming from a heavy manufacturing industry where operational management is key to their experience would be ideal. The person can be based at either location if they are willing to travel. Ayrshire being the largest site might make the most sense, but they are open for the right candidate being located from the East of the Central belt as well, but the role is not a hybrid role so onsite 5 days per week. The successful candidate will be responsible for the leadership and management of business operations across these respective sites and contribute to the senior leadership team. They are responsible for hitting or exceeding agreed targets for the Group and develop / execute the strategic plan to grow business operations. They will lead and develop the site teams in both locations. Direct Responsibility The Head of Operations will have the following direct reports: Plant Manager for both operations H&S Manager CHP Manager Roles and Responsibilities Operations Strategy and Planning o Develop the site strategy to maximise the return to the business. o Set the Scottish production budget with senior leadership team & plant manager inputs. Production o Monitor production performance against budget through an agreed set of KPIs. o Drive efficiencies and standardisation of approaches, practices, and reporting. o Develop a culture of operational excellence and continuous improvement across the 2 sites. o Ensure the optimisation of the maintenance function and its systems for plant efficiency. Safety, Health, Environment, Quality (SHEQ) o Actively promote and prioritise a safe working environment for their people. o Ensure that appropriate policies, procedures, staff and processes are in place. Employees o Work with HR and site managers to ensure staff are trained and upskilled. o Review internal moves/ promotions to ensure they are the right fit for the Group. o Support line management to clarify roles and responsibilities between departments. New Products o Guide multi-disciplinary group to research opportunities and develop business cases. New Projects / Capital Development o Ensure that short & long term projects are managed and delivered on time and to budget. o Develop and maintain the capital investment strategy plan for the sites. Leadership o Contribute to the successful delivery of the business strategy together with members of the Senior Leadership Team. o Lead and develop the site managers and respective teams across the sites. o Mentor and coaching of new and existing members of the team. o Conduct performance and development reviews of team members. o Identify development opportunities for team members. Processes and Technology o Standardise business practices and reports across sites. o Drive the improvement of the manufacturing and lean practices. o Introduce systems and processes to secure plant efficiency and deliver budgets. o Ensure that the throughput evolves to meet the needs of the business as it grows and invests in capital. o Develop the technology/production/maintenance plans to enable the site team deliver on the overall targets. Key accountabilities o Maximising the value of throughput across manufacturing and operating sites o Operational and safety KPIs and standards o Training and development of the team o Developing the clients brand and reputation with suppliers within the UK and Ireland Desired Competencies o Strong personal credibility with the ability to build trusted relationships. o Advanced interpersonal, negotiation, communication and influencing skills. o Exceptional judgment and demonstrated ability to make sound decisions. o Resourceful, driven by results and understands how to prioritise time, resources and people. o Proven ability to lead and develop people. o Creates a climate in which people can do their best. o Strong sense of urgency. Comfortable in an environment that is dynamic and changeable. o Driven by new ideas, methods, and opportunities, always striving to find solutions that are innovative. o Drive to exceed goals and push self and others towards high levels of performance. o Capacity to reduce complexity and increase efficiency in processes to maximise outcome/return. o Excellent verbal and written skills with the ability to make presentations and capable of persuading all levels of the business. o Proficient in IT, software packages and systems Desired Qualifications and Experience Minimum 5 years' experience in leading Operations teams in a senior leadership role. Proven track record in heavy industry operations and manufacturing. Proven brand leader. Manufacturing / Operations / Business degree or relevant equivalent qualification If you are an experienced manufacturing Head of Operations looking for their next career move with this highly successful manufacturer, please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:- Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk