Operations Manager

Job Title: Operations Manager

This is a full time, office based (SL3 0DL) role with on-site parking.

Hours : Monday – Friday, 10.30 – 19.30 with one hour lunch break.

Holidays : 20 days per annum plus Bank Holidays, increasing to 25 days per annum plus Bank Holidays after 5 years.

Overview:

Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize our logistics operations.

The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing.

As the Operations Manager you will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry.

Responsibilities:

1. Team Management:

• Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.

• Foster a positive and collaborative work environment.

• Conduct regular performance evaluations and provide constructive feedback.

• Develop training programs to enhance team skills and knowledge.

2. Route Optimization:

• Liaising with the driver controller and driving team on a daily basis.

• Collaborate with the planning team to enhance route efficiency.

• Monitor and adjust routes to accommodate changes in demand or unexpected events.

• Implement technology solutions to improve route planning and tracking.

3. Driver Management:

• Support the driver controller identifying problem routes / problem drivers.

• Manage driver schedules to ensure operational efficiency in processing shipments.

• Resolve issues and conflicts in a timely and effective manner.

4. Quality Control:

• Establish and maintain quality control measures for shipments.

• Monitor and enforce adherence to standard operating procedures.

• Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.

5. Warehouse:

• Oversee inventory levels and warehouse organization.

• Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.

6. Customer Service:

• Collaborate with the customer service team to address client inquiries and concerns.

• Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.

• Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).

• Ensure that remail is processed daily and dispatched daily according to schedule.

7. Cost Management:

• Monitor and control operational costs within budgetary constraints.

• Identify cost-saving opportunities and implement efficiency measures.

• Meet with courier and freight suppliers for service level and price negotiations.

8. Compliance and Regulation:

• Ensure compliance with transportation regulations and industry standards.

• Keep abreast of changes in regulations and implement necessary adjustments.

• Work closely with legal and regulatory affairs to mitigate risks.

9. Reporting and Analysis:

• Generate and analyse operational reports to track key performance indicators. (Delivery /transit times, operational errors, mis-deliveries etc)

• Provide regular updates to senior management on operational performance.

• Utilize data-driven insights to make informed decisions.

• Report above to the Board of Directors

Skills Required:

• Proficient with Microsoft Suite
• Excellent interpersonal skills and team player
• Problem solving and critical thinking

Qualifications:

• Education to A level or equivalent as a minimum.
• Bachelor's degree in Business, Logistics, or related field preferred but not essential.
• Proven experience in logistics and operations management.
• Certified knowledge of import and export customs procedures and compliance.
• Experience in liaising with relevant HMRC departments.
• Certified knowledge of Dangerous Goods by Air, Sea and Road.
• Forklift licence.

If you are a results-oriented professional with a passion for optimising logistics operations, we invite you to apply for this exciting opportunity.

Please submit your resume and a cover letter outlining your relevant experience and achievements.