Act as repair SME (SubjectMatter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed
Our client requires an experienced Repair Technician/Administrator to join their team on a temporary-to-permanent basis.
Assessment of luggage to ascertain: Whether the item is genuine, whether the item can be repaired in line with manufacturer standards, the level of repair needed to satisfy the customer/client request
We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.
You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.