Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
Positive Employment is currently recruiting for a Environmental Health Officer for our client local government organisation based in Southampton.
This is a 3 month starting contract with the possibility to extend.
The successful candidate will contribute to the delivery of professional environmental health service through the provision of expert advice and regulatory action.
We have a fantastic new job opportunity for a Pastoral Support Safeguarding Officerwith awareness of safeguarding roles and responsibilities and knowledge of KCSIE, who is a dynamic, caring and supportive professional with outstanding interpersonal skills.
Working as a Pastoral Support Safeguarding Officer you will oversee the day to day operational running of the safeguarding systems and procedures at the school.
Pastoral Support Safeguarding Officer with awareness of safeguarding roles and responsibilities and knowledge of KCSIE, who is a dynamic, caring and supportive professional with outstanding interpersonal skills is required for a well-established Academy Trust based in Hedge End, Southampton.
A local government organisation, based in the South of the UK, are currently looking for a Cyber Security Officer to come and assist the Cyber Security Manager for the organisation.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.