A fantastic opportunity for an organised and diligent Senior Property Manager to join a leading independent lettings agency within their office in West Norwood.
This is a brilliant opportunity for a competent Senior Property Manager to join an excellent company.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
Support the maintenance of databases for Passenger Services, used for scheduling, time management, and annual leave (Vision Time database), preparing and collating reports for managers as required.
Be responsible for data input and maintenance of records as necessary, including records of PCNs, parents/carers not ready/home, staff appointments etc.
To provide high quality operational administrative support for Passenger Services.
Under the guidance of the Premises Team Leader and/or Premises and Facilities Manager to provide a safe environment for staff, service users and visitors; ensuring full compliance with health and safety legislation.
To be responsible holding and securing premises keys for purpose of the opening and closing of centres; ensuring that effective locking up and opening procedures are followed and provide access to internal areas as appropriate i.e.
To ensure Adult Learning Lewisham and designated community premises are secure, clean, warm.
Must have experience of working in a revenues environment Excellent Council Tax knowledge of council tax administration - billing, discounts & exemption and recovery
Excellent communication skills Flexible experience of dealing with challenging customers - major call centre element