Join a dynamic and customer-focused team with a prestigious organisation as a Customer Service Advisor in the Splott area of Cardiff.
We are looking for team members to support a busy office, delivering exceptional service to valued customers and supporting with administration.
As a Customer Service Advisor, you will play a vital role in providing prompt and accurate support to customers via phone and email, ensuring their needs are met and their questions are answered.
Our market leading client based in South Wales are looking for an experienced programme Manager who can help them implement a new cutting edge, cloud based omni-channel contact centre.
The successful candidate will be able to demonstrate strong skills, experience and knowledge around:
This will be coming in at the early stages of the project and involve RFI / RFP activities, implementation and business readiness.