be responsible to service to a patch of properties in the Northwest region covering mainly Cheshire East and Cheshire West areas but also offering support to the other regions across including Warrington, Bolton, Manchester.
carry out customer visits on behalf of central teams including, gas visits, arrears visits, Sign ups, Tenancy breaches, tenancy reviews and Mutual Exchanges.
To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs.
To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods.
To provide support to tenants , managed estate , ASB incidents, deal with residents and their representants, deal with complaints and member enquiries.
To facilitate the identification of particular pockets/hotspots of concern in relation to anti-social behavior and environmental protection across Lewisham and to promote better partnership working with both statutory and voluntary agents.
To respond, investigate and where appropriate perform enforcement and regulatory functions to address complaints around the areas of community safety and crime, anti-social behavior and statutory nuisance.
To provide a timely response to complainants and Councillors according to set protocols and procedures, ensuring that complaints are appropriately investigated and actioned and necessary referrals made to support services and both internal and external partners.
To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
To proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focused services in line with the company's service standards and values.
We are seeking an experienced Housing Officer who can hit the ground running.
This role focuses on supporting clients owed the main housing duty.
Candidates will need to have experience of homeless prevention and relief work, managing a varied caseload and a good working knowledge of the homelessness legislation.
To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.
Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.
Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.
One of the UK's largest housing associations are recruiting for a Supported Housing Officer to provide a housing management service to their supported housing residents across a patch in South London.