Neighbourhood housing officer
Camden
Job Role
To provide support to tenants , managed estate , ASB incidents, deal with residents and their representants, deal with complaints and member enquiries.
Key Responsibilities
To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods.
To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs.
To support residents to solve problems at their root cause to build future resilience for individual residents and our communities.
To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations.
To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers.
To work closely with colleagues in other services to resolve problems, and to pull in colleagues and partners where the skills or knowledge are not available in the neighbourhood.
Working proactively in our neighbourhoods to get a good understanding of residents and our properties as well as working closely with other agencies.