Housing & Neighbourhood Advisor
Based in Broxbourne, Hertfordshire.
Hybrid working available.
Full time, 37 hours per week. Fixed term for six months.
Salary: Up to £35,175 (pro rata).
We have an exciting opportunity for a committed customer-facing professional with great communication skills.
In this role, you'll ensure the delivery of great customer service in your area, ensuring our neighbourhoods are safe and our customers are appropriately supported.
Overseeing all housing management processes, you'll carry out tenancy sign ups and changes, produce complex documents and represent us in court, when required.
You'll address antisocial behaviour issues and assist with tenancy matters, enforcing notices (where appropriate) and working alongside agencies to safeguard our customers in their homes and provide solutions to neighbourhood problems.
We're looking for someone with...
- experience of working in a customer service or customer-facing role
- good IT skills
- GCSEs at Grade C/Level 4 (or equivalent)
- a full, valid driving licence and access to a vehicle
You'll also need to be a great communicator who is passionate about delivering outstanding customer service.
We're a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including...
- 27 days' holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible / hybrid working.
The closing date for this vacancy is 2nd July 2024.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Sustainment Officer, Housing and Tenancy Services Officer, or Supported Housing Officer.
All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.
So, if you're looking for an engaging and meaningful role as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.