My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business.
You will be the members 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.
The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
I am recruiting for a local authority who is looking for a customer service advisor to assist with Winter Fuel Allowance initiative between October 2024 and March 2025 to encourage and support local people to make a claim.
Proactively engaging with members of the public.
Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media, in accordance with the Council's Digital First principles, standards of professional conduct and taking into account any safeguarding issues.