Position: Member Services Helpline Advisor
Salary: up to £25,000 DOE
Contract: Permanent
Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that
Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w
Coventry Reed Specialist Recruitment are delighted to be representing a company within the properties sector
Our client are steadily growing and are in need of an extra Membership support Advisor to help their Members with general tenancy & lettings contract queries.
Lettings Support Officer duties include:
- Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
- Log accurate data and member discussions on the CRM system.
- Promote/signpost FAQs factsheets and legislation & policy guidance to members.
- Help review and complete existing legal documents and templates.
- Escalate legal queries where applicable
- Keep up to date with property policies & legislations and the general property industry
The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties.
Member Services Helpline Advisor person specification:
The person would either be:
- Excellent customer service skills, with eloquent communication skills
- A lettings expert is ideal but not essential as training will be given (Estate Agent, Lettings Agent, someone who understands lettings legality and contracts)
- Good researching skills and experience
Other essential skills and experience needed –
- Professional manner and clear communication skills
- Customer service experience
- Proficient Microsoft Office.
- Ability to work under pressure/in a fast paced environment
- Eager to self-develop to continue being the expert in your field
The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.
Our client offers:
- Onsite car park
- FREE courses after probation period (level 3 and 4 equivalent)
- 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
Apply today and a Reed representative will guide you through the next steps of your application.
Interview process:
1st stage – Reed Interview
2nd stage – MS Teams call with client
3rd Stage – Face to face on site