Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.
As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints, oversee operational processes, and drive improvements in customer service.
This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
We are currently recruiting for a Membership Engagement Administrator to start immediately for 2 weeks; maybe longer whilst our client recruits perm; This role is hybrid Pay £17-18an hour
This role provides a world-class customer service experience to the College's fellows, members, stakeholders and non-members.
WHAT WILL YOU BE DOING
Membership Management and Engagement: Provide a world-class customer service experience to our membership and other people who contact us.
As a Customer Service Advisor at a leading Financial Services provider, you will be responsible for taking inbound calls from pension customers, providing excellent customer service, resolving complex queries and ensuring customer satisfaction.
CUSTOMER SERVICE ADVISOR (SEASONAL) / LIVERPOOL / £22,308 PER ANNUM PRO RATA / START DATE OF 17th SEPTEMBER.
The role of a Customer Service Advisor is extremely demanding, varied and provides a good opportunity for the right candidate to join a committed, focused, and hardworking team.
If you are looking for an exciting new challenge as a Customer Service Advisor, then this is the perfect opportunity for the right candidate to join a committed, focused, and hardworking team.
As Membership Team Leader, the ideal candidate will have leadership experience, be commercially astute and be able to take a hands on approach to dealing with customers directly.
In this role of Membership Team Leader, you will work with the team supervisor to support the day to day and to ensure the small (but effective) team are performing.
We are excited to share an exciting opportunity with a reputable company who are looking for a team leader to join one of their teams.
Posted by Macildowie Recruitment and Retention • £11.44/hr
THE OPPORTUNITY
Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Wigston Leicester.
General
This is a full time temporary on going position, Monday to Friday which offers a heavy hybrid model