Customer Service Advisor
Temporary 6 months, until End of January 2025
Monday to Friday 8.30 - 5.00 to start, moving onto rota working between 8.00am - 8.00pm
Weekends will be necessary during peak, paid at overtime rate
£12.00 per hour (37.5 hours per week)
Overview:
Our client is looking for a dynamic and dedicated customer service advisor to join the team until the end of January, 2025. You will be a point of contact for customers helping to troubleshoot issues, find a resolution and ensure their experience is seamless. This is a fully office based role with no option of remote or hybrid working.
Previous experience in a similar role is essential. Full training will be given.
** This position will be during the companies peak period so, unfortunatly, would not be suitable if you have any holidays during this time **
Key Responsibilities of a Customer Service Advisor:
- Answering inbound telephone queries, analysing and resolving problems as efficiently as possible
- Dealing with customer emails relating to enquiries, ensuring responses are professional
- Responding to live chats
- Dealing with returns, analysing issues and taking appropriate action in line with company policy
- Ensuring customers are kept informed and updated
- Provide administrative support to ensure stock levels are maintained
- Handle any questions, concerns or complaints are dealt with
- Use internal systems to investigate and record actions
Person Specification:
- Previous customer service experience essential
- Excellent telephone manner
- Outstanding attention to detail
- Proven ability to multitask
- Excellent problem solving skills
- Outstanding communication skills
- IT literate and ability to learn new systems
- Experience of SAP
Interested?
Please apply below or call us for an informal chat.
If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website.
Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £50 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you're nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.