Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.
As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints, oversee operational processes, and drive improvements in customer service.
This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.
My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business.
You will be the members 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.
The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Posted by Bucks and Berks Recruitment • £35K/yr to £40K/yr
The Membership Manager will be responsible for all aspects of membership, from overseeing their CRM system to driving membership growth in key markets.
With a head office in Windsor, our client is looking for a Membership Manager to join their small team to lead all membership initiatives.
Our client is an international membership organisation for leading medical professionals.
Working within a small but specialist team, the Membership Manager will lead membership initiatives.
This senior role is critical for fostering a vibrant and engaged community of professionals.
Working for a European organisation who specialise in the medical industry, you will join an innovate and highly regarded group of professionals who are experts in their field.
As part of the Member Services team, you will be the first point of contact for members, dealing with their orders and enquiries via the telephone, Live Chat or Ignite email system, providing a positive customer service experience.
They have been established for over 150 years, and are passionate about the products they offer to their members (customers).
This is truly one of our favourite clients who sell a very popular product!