To manage the delivery of Business Change projects and related activities, identifying interdependencies and managing risks to enable each project to deliver the customer experience improvement, target savings, outcomes and deliverables as set out in each programme development document and project specification and scope, working with external consultants, programme boards and team members
To manage the effective and efficient delivery of Business Change projects supporting our business change programme's aims and objectives to a successful conclusion
Project managers may support more than one project, be asked to change projects or take on new projects as the needs of the Business Change programme demand.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.