The successful Customer Operations Manager manage all aspects Communications and PPM Test customer support function to ensure delivery of customer service excellence to both external potential and existing customers and internal stakeholders.
The role will involve
Manage the Customer Support Department.
Coach, mentor, motivate and develop the customer support team to enable them to achieve their individual objectives and those required by the business.
Responsible for the output and delivery of the product pipeline team, to manage the team's workload ensuring that all requirements of trading are met, to prioritise work as needed on a daily and weekly basis to drive the budget requirements, delivering passengers in each product category to achieve all KPI's, working alongside the other functions within the product department including trading and the wider teams within the organisation.
General
WAY OF WORKING: Office based
THE BUSINESS
My client are a successful family run travel business with a superb ever growing brand and excellent reputation.
Juice Recruitment is delighted to be supporting a leading company in their search for an Operations Manager based in Swindon.
DAY TO DAY
Execute and oversee all aspects of the bidding process, planning, and operation of services for clients within your assigned area of responsibility, including direct contribution and team leadership.
Coordinate pier operations, including the supervision of guides, coach drivers, and other casual staff.
Posted by Hays Specialist Recruitment Limited • £26K/yr to £32K/yr
A well-established, value-led organisation that prioritise, purpose, quality, and impact of what you do.
Your new companyThis is an opportunity to become part of a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to partners throughout the country.
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