Your new companyThis is an opportunity to become part of a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to partners throughout the country. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
A well-established, value-led organisation that prioritise, purpose, quality, and impact of what you do.
This is a hybrid role offering only 1 day a week in office alongside a salary of up to £32,420 plus a full range of benefits.
12 Month FTC with temp to perm opportunity.
Your new roleThis is an important operational delivery role which is focused on leading and managing a small team of administrators, supporting and enabling them to deliver high quality services and achieve service delivery targets.
- Enable support and motivate your team to achieve KPIs, SLAs and other delivery targets
- Foster and develop a proactive and customer centric approach to service delivery, including delivering high quality end user experiences
- Day to day operational team management including allocating work, managing work volumes and effectively distributing resource
- Identify and flag any service delivery risks to the Operational Manager
- Work closely with the Operations Manager to agree a plan to effectively manage any team sickness absence, performance issues and recruitment needs in line with organisational policy
- Provide support and guidance with team processing queries and escalate, where necessary, complex queries to the Operations Manager/SME
- Regularly conduct a skills gap analysis and implement a training and coaching plan as required
- Facilitate and participate in the cross skilling of the HR Operations team
What you'll need to succeed
- Ability and skills to manage a small operational team effectively
- Good attention to detail and accuracy levels
- Good Microsoft Office Knowledge
- Ability and skills to manage a small operational team effectively
- Ability to influence others to achieve service delivery targets
- Previous experience of using Oracle or a similar ERP system for data entry
- An understanding and ability to prioritise own and team workload in a fast-paced environment to meet Service Level Agreements (SLA's)
- Confident in communicating with customers and internal stakeholders by phone and email, in a clear and concise manner to manage expectations
- Knowledge of Oracle or similar ERP system
What you'll get in return
- Hybrid working (1 day in office per week)
- Opportunity to receive coaching and mentoring as well as a variety of internal and external training opportunities
- A generous annual leave allowance - 28 days rising after first year to max 30 days
- Parental leave and family friendly policies
- Hybrid working providing the flexibility to work from the office and at home
- Offices in Swindon, Newport and Billingham (plus a season ticket loan to spread the travel cost)
- Wellbeing support through our Employment Assistance Programme and other wellbeing tools
- Three volunteering days each year enabling you to pursue your passion to support the local community
- Excellent defined benefit pension scheme
- Employee lifestyle discounts
- Childcare scheme and on-site nursery (at our Swindon office)
- Cycle to work scheme and on-site facilities
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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