As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Supporting Futures Consulting Ltd • £24/hr to £26/hr
General
Our client, a specialist Domestic Violence charity, is looking to recruit a Training and Development Manager to manage and coordinate development of their training offer, including DAHA/Housing Training and Health Training.
Based: Remote
Synopsis of duties
Oversee the creation and development of training content, including the Housing DAHA team, the wider Housing team, and Health projects, including the Whole Health Approach and understanding of Women's Health strategy.
Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more
As a leader, you will be a role model inspiring and holding others to account for delivery against all operational and financial targets whilst ensuring exemplary standards of health and safety and compliance with statutory legislation.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
Reporting into the Corporate Head of Finance and Deputy s151 officer, the post of Finance System Implementation and Project Manager is a newly created, pivotal role, which will see you leading in the implementing and integration of a Cloud based Financial Management System to replace our current legacy accounting software package.
Runnymede Borough Council are partnering with Robertson Bell to hire a Finance System Implementation and Project Manager for an 18 month contract.
The role requires planning, leadership and business analysis skills, as well as an understanding of technology management, technical accounting processes, business needs analysis and process improvement.