Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines.
As a successful Homeownership Officer, your duties will be
Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview and telephone.
General
Spencer Clarke Group are working closely alongside a London based local authority to provide them with a Homeownership Officer on a contract basis.
Under the guidance of the Premises Team Leader and/or Premises and Facilities Manager to provide a safe environment for staff, service users and visitors; ensuring full compliance with health and safety legislation.
To be responsible holding and securing premises keys for purpose of the opening and closing of centres; ensuring that effective locking up and opening procedures are followed and provide access to internal areas as appropriate i.e.
To ensure Adult Learning Lewisham and designated community premises are secure, clean, warm.
To arrange emergency, temporary accommodation placements and make appropriate referrals into supported accommodation, ensuring all placements and referrals are carried out in a timely manner, making the best use of all available housing stock at all times.
Arrange emergency accommodation on behalf of other Council services, including Children's Social Services and Adult Social Care as and when required.
To make offers of properties in line with Housing legislation and make robust decisions to discharge duty where necessary that will withstand legal scrutiny.
This includes the management and running of the Lewisham Homes CCTV system.
To co-ordinate the day-to-day operation of the Boroughs 24 hour CCTV system in accordance with the scheme's code of practice, operational procedures and statutory regulations.
Day to day running of the CCTV control room presently monitoring over 500 cameras covering the borough.