This position will include some sales responsibilities; however, the primary emphasis will be on providing exceptional customer service to our customers and support to our account managers.
Candidates should have experience in excellent customer service and promote this idea throughout the factory.
Keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
This role offers hybrid working - hours are Monday to Friday plus bonus.
We are currently recruiting for a Customer Service & Administration Manager with management experience to work for a fantastic company in Romsey.
Within your role you will be required to build relationships at all levels with customers and internally and you must have a warm and approachable nature.
This is a busy and varied role where you will have 4 direct reports and will work closely with other department managers to ensure processes run smoothly.