The Customer Service Manager will play a pivotal role in leading a team to deliver outstanding customer service. This role will oversee a variety of tasks, ensuring the team consistently meets the high standards expected within a Not For Profit organisation.
Client Details
This client is a reputable Not For Profit organisation based in Liverpool. With a workforce of over 1000 dedicated employees, they are committed to making a positive impact in their community and providing exceptional service to their users.
Description
- Lead and manage the Customer Service team
- Develop and implement customer service policies
- Handle complex customer service issues
- Monitor and report on team performance
- Drive continuous improvement in customer service delivery
- Collaborate with other departments to ensure a unified approach
- Conduct regular team meetings and provide feedback
- Ensure compliance with relevant regulations and standards
Profile
A successful 'Customer Service Manager' should have:
- Proven experience in a customer service management role
- Experince in a leadership role, ideally working within a contact centre setting looking after multiple teams
- Excellent leadership and team management skills
- Strong knowledge of customer service principles and practices
- Ability to handle complex customer service issues
- Proficiency in using customer service software and databases
- Excellent communication and interpersonal skills
Job Offer
- A salary range of £40,500 - £49,500 per year
- Opportunity to work in a supportive and passionate team
- Chance to make a difference in a Not For Profit organisation
- A vibrant and inclusive workplace culture
- Generous holiday leave
We invite individuals who are passionate about customer service and making a difference to apply for this exciting opportunity in Liverpool.