Our client, a reputable housing association, is currently undertaking a significant disrepair project and is in need of an Administrative Disrepair Coordinator to provide essential support to the Contract Manager.
This role is ideal for someone with a strong administrative background, excellent organisational skills, and a commitment to high professional and ethical standards.
An excellent opportunity has arisen to work for our established client in Cobham as a Facilities Coordinator on a 12-month contract to cover maternity leave.
Our client is a professional builder of high-end retirement homes, working on-site at our client, you will be ensuring the smooth running of the facilities and building strong relationships with clients and customers.
Benefits
10% Annual bonus (business and personal performance based).
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.