The goal is to ensure a high level of customer satisfaction.
We are seeking a dedicated Customer Service Agent to join our clients Sales Support Team within the Customer Support Department.
The successful candidate will be responsible for responding to customer queries received via phone, website, or email, processing orders, and resolving any issues that arise.
Fixed Term Contract - ending on 31st December 2024.
Whilst we can't make any promises right now, there is often potential for us to take on some seasonal colleagues on a permanent basis after the initial festive contract
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
With over 6000 employees, it supports 37 million people in 120 countries.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology.
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
Job Description
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.