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Your new company Smurfit Kappa Sheetfeeding are one of the UK's largest producers of corrugated packaging for the Trade. They have a vision of being recognised as market leaders by their customers who describe them as indispensable. Customer service and quality are placed at the heart of how they run their business.Your new role:The Customer Services team based in Norwich are looking for a Key Account Handler. The role of Key Account Handler is to be responsible for the day to day running of several of our key strategic accounts as their first point of contact. Working proactively to deliver a high level of customer service and enhancing customer relationships to not only manage but to exceed customer expectations will be crucial in the success of this position. The role may require occasional travel as necessary for meetings and reviews. Duties include but are not limited to: Working proactively to identify, resolve and communicate any service failures or issues. Proactive communication and problem solving with other internal departments to support achievement of high-level customer service. Manage and deliver reporting of key KPI's. Ensuring that the quality and efficiency of service delivered to designated Key Account customers, consistently remains at, and exceeds levels that are required for continued business retention - adding value to the business relationship and reducing customer effort. Attend review meetings with accounts when necessary. Co-ordinate regular conference calls. Development of tailored customer service solutions and processes to support goal of becoming indispensable to our customers. What you'll need to succeed Able to remain calm under extreme pressure. Able to manage multiple tasks, prioritise and meet targets. Capable of understanding and processing information through various office applications and processes A confident communicator with excellent literacy and numeracy skills Effective team member with good interpersonal skills Able to work using initiative, and without constant supervision. Honest and acts with integrity and takes responsibility. Able to generate ideas and demonstrate a willingness to achieve continuous improvement in service delivery. What you'll get in return: Full time - permanent. Monday to Friday 9-5pm £25 - £30k per annum depending on experience. 25 days of holiday bank holidays. Closed over Christmas (Must hold 4 days back out of annual leave for this) Start immediately. Continuous progression and learning opportunities. 1 day working from home after successful completion of 6 months probation. What you need to do now Call Kim now on or email your CV now!!! If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join one of the world's leading literary and talent agencies, representing top authors, playwrights, film and television writers and directors, and theatre stars globally. They are looking for an Accounts Assistant to join the Client Accounts team, part of the Business Support Department, plays a crucial role by managing invoicing, collecting payments, deducting commissions, and ensuring clients receive their funds promptly. This is an excellent opportunity to be a valued member of the Client Accounts team, confidently handling interactions with agents, clients, and complex queries and focus on client accounting for the Talent Department, which includes actors, presenters, and comedians. Key Responsibilities: Liaise with agents and other staff regarding payment queries and client information. Process payments through our bespoke payments system for the Talent department. Assist the client accounts team with various tasks as needed. Raise VAT invoices on behalf of clients. Conduct credit control on behalf of clients. Investigate unallocated amounts received and payments on hold. Handle client queries related to tax, VAT, paperwork, and outstanding payments via phone or email promptly and professionally. Utilise online banking for downloading bank statements, transferring money between accounts, and making CHAPS, BACS, or International payments. Perform financial analysis as required. Contribute ideas to enhance department efficiency. Experience and Skills Required: Minimum of 2 years' experience in an accounts department or similar role. Experience working in a talent agency is a MUST High level of accuracy and attention to detail. Highly organised with strong communication skills, including excellent email and phone etiquette. Good team player who can also work independently. Ability to work under pressure and meet tight deadlines. Interest in TV, Film, and/or Theatre If you are passionate about the entertainment industry and have the required skills and experience, we would love to hear from you. This is an exciting opportunity to be part of a dynamic team in a fast-paced environment. Apply Now: Please send your resume and a cover letter outlining your qualifications and interest in this role. We look forward to your application!
Job Title: Service Advisor Department: Collections & Recovery Part-time contract: Min 20hrs per week (Flexible hours between Mon - Sat) Start date: As soon as possible! Location: Peterlee Office About Us Everflow is an award-winning, innovative utilities company, serving businesses across the UK with Excellent' rated, environmentally friendly water supply and waste collection services.????? Our mission is to "make utilities simple,"?which is why all our services are designed to save customers time and money,?freeing them up to focus on growing their business.?? Everflow is a market-leader in terms of software innovation and carbon offsetting too. We offset 100% of our customers' carbon emissions and our custom-built software has been key to Everflow becoming the fastest-growing business utilities company in the?UK.? The position: We've grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We're on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office. Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a caf area, lots of stylish social space with arcade games, pool table and ping pong to name a few. At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day. As a key player you will be responsible for contacting legal partners and business customers on a daily basis and manage the collections process from the beginning to the end, ensuring issues are thoroughly investigated and a solution is found where possible. You'll be building a strong rapport and trust with customers with a view to collecting outstanding revenue. You'll take ownership for each case and see it through to the end with empathy and understanding. What you'll be doing: Liaising with third party debt partners Proactively chase and collect outstanding debt on assigned ledger Chase and collect cash from business customers, implementing payment plans where necessary Resolve invoice queries in a timely manner Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt Weekly reporting on account and ledger status Escalate problematic accounts to the Collections and Recovery Manager as required Always deliver excellent customer service What we're looking for: Experience within a Collections/ Credit Control role in a high-volume environment (Essential) Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances Excellent communication and organisational skills Engage positively with team meetings, huddles and wider business forums Support team members with workload during time of absence or high activity, to ensure business needs are met Responsive to changing processes and environment Excellent analytical and numeracy skills Ability to priories and manage own workload Effective communication, negotiation and influencing skills Exceptional attention to detail The ability to cope well under pressure Self-motivated and a team player Some experience in a legal capacity desirable but not essential Benefits Salary Reviews: Benefit from annual salary reviews. Pension: Enjoy a secure financial future with up to 7% employer pension contribution. Career Development: Continuous support, personalised development, and top-notch training to fuel your professional journey. Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses. Recognition: An amazing reward and recognition system that allows you to redeem gift cards for being recognised. Annual Leave: Recharge with a generous annual leave of 25 days plus bank holidays Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave. Celebration Day: Enjoy an extra day of annual leave to celebrate a day that is special to you. Life Insurance: Enjoy comprehensive life insurance covering you up to 3x your salary. Enhanced Parental Leave: Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave. Health & Wellbeing: Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio. Office Facilities: Take advantage of our free onsite gym, 20% caf discount, pool table, ping pong table, and arcade machine. Hybrid Working: Embrace the flexibility of working at home 3 days per week once you've conquered the probationary period. Free Breakfast: Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet. Social Events: Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events. Friday Drinks: Wind down on Fridays with afternoon drinks, a perfect segue into the weekend. Free Parking: Simple, convenient. Cycle to Work Scheme: Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute. REF-215 186
Department: Collections & Recovery Full-time contract: 37.5 hrs per week (Between 7am - 7pm Mon - Fri & 9am - 1pm Sat) Start date: As soon as possible! Location: Peterlee Office About Us Everflow is an award-winning, innovative utilities company, serving businesses across the UK with 'Excellent' rated, environmentally friendly water supply and waste collection services.????? Our mission is to "make utilities simple,"?which is why all our services are designed to save customers time and money,?freeing them up to focus on growing their business.?? Everflow is a market-leader in terms of software innovation and carbon offsetting too. We offset 100% of our customers' carbon emissions and our custom-built software has been key to Everflow becoming the fastest-growing business utilities company in the?UK.? The position: We've grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We're on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office. Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a caf area, lots of stylish social space with arcade games, pool table and ping pong to name a few. At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day. As a key player you will be responsible for contacting legal partners and business customers on a daily basis and manage the collections process from the beginning to the end, ensuring issues are thoroughly investigated and a solution is found where possible. You'll be building a strong rapport and trust with customers with a view to collecting outstanding revenue. You'll take ownership for each case and see it through to the end with empathy and understanding. What you'll be doing: Liaising with third party debt partners Proactively chase and collect outstanding debt on assigned ledger Chase and collect cash from business customers, implementing payment plans where necessary Resolve invoice queries in a timely manner Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt Weekly reporting on account and ledger status Escalate problematic accounts to the Collections and Recovery Manager as required Always deliver excellent customer service What we're looking for: Experience within a Collections/ Credit Control role in a high-volume environment (Essential) Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances Excellent communication and organisational skills Engage positively with team meetings, huddles and wider business forums Support team members with workload during time of absence or high activity, to ensure business needs are met Responsive to changing processes and environment Excellent analytical and numeracy skills Ability to priories and manage own workload Effective communication, negotiation and influencing skills Exceptional attention to detail The ability to cope well under pressure Self-motivated and a team player Some experience in a legal capacity desirable but not essential Benefits Salary Reviews: Benefit from annual salary reviews. Pension: Enjoy a secure financial future with up to 7% employer pension contribution. Career Development: Continuous support, personalised development, and top-notch training to fuel your professional journey. Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses. Recognition: An amazing reward and recognition system that allows you to redeem gift cards for being recognised. Annual Leave: Recharge with a generous annual leave of 25 days plus bank holidays Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave. Celebration Day: Enjoy an extra day of annual leave to celebrate a day that is special to you. Life Insurance: Enjoy comprehensive life insurance covering you up to 3x your salary. Enhanced Parental Leave: Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave. Health & Wellbeing: Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio. Office Facilities: Take advantage of our free onsite gym, 20% caf discount, pool table, ping pong table, and arcade machine. Hybrid Working: Embrace the flexibility of working at home 3 days per week once you've conquered the probationary period. Free Breakfast: Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet. Social Events: Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events. Friday Drinks: Wind down on Fridays with afternoon drinks, a perfect segue into the weekend. Free Parking: Simple, convenient. Cycle to Work Scheme: Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute. REF-215 185