Your new company Smurfit Kappa Sheetfeeding are one of the UK's largest producers of corrugated packaging for the Trade. They have a vision of being recognised as market leaders by their customers who describe them as indispensable. Customer service and quality are placed at the heart of how they run their business.Your new role:The Customer Services team based in Norwich are looking for a Key Account Handler. The role of Key Account Handler is to be responsible for the day to day running of several of our key strategic accounts as their first point of contact. Working proactively to deliver a high level of customer service and enhancing customer relationships to not only manage but to exceed customer expectations will be crucial in the success of this position. The role may require occasional travel as necessary for meetings and reviews. Duties include but are not limited to:
- Working proactively to identify, resolve and communicate any service failures or issues.
- Proactive communication and problem solving with other internal departments to support achievement of high-level customer service.
- Manage and deliver reporting of key KPI's.
- Ensuring that the quality and efficiency of service delivered to designated Key Account customers, consistently remains at, and exceeds levels that are required for continued business retention - adding value to the business relationship and reducing customer effort.
- Attend review meetings with accounts when necessary.
- Co-ordinate regular conference calls.
- Development of tailored customer service solutions and processes to support goal of becoming indispensable to our customers.
What you'll need to succeed
- Able to remain calm under extreme pressure.
- Able to manage multiple tasks, prioritise and meet targets.
- Capable of understanding and processing information through various office applications and processes
- A confident communicator with excellent literacy and numeracy skills
- Effective team member with good interpersonal skills
- Able to work using initiative, and without constant supervision.
- Honest and acts with integrity and takes responsibility.
- Able to generate ideas and demonstrate a willingness to achieve continuous improvement in service delivery.
What you'll get in return:
- Full time - permanent.
- Monday to Friday 9-5pm
- £25 - £30k per annum depending on experience.
- 25 days of holiday + bank holidays.
- Closed over Christmas (Must hold 4 days back out of annual leave for this)
- Start immediately.
- Continuous progression and learning opportunities.
- 1 day working from home after successful completion of 6 months probation.
What you need to do now
Call Kim now on or email your CV now!!!
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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