My client are on the lookout for an experienced 3rd Line IT Support Engineer to join their growing IT team, you will be providing remote technical support across several clients of theirs.
Interviewing Immediately - Apply Now
Ideal candidates will have experience working with a wide skillset and have a thirst for technologies.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
You will be developing and implementing a strategic vision for the Second Line Product Support function, aligned with the company's overall growth goals.
In our Product Support team.Everyday our engineers design, develop, test, release, operate and measure the Planday product under the Agile philosophy, and in so doing, redefine the interaction between businesses and employees around the world.Planday's Product Support team supports this global picture, and helps make it possible for organizations to use Planday as a platform that suits their unique needs and structures, and with their own APIs and systems environments.As our new
Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
General
We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
Like us, you excel at collaboration, exploration and innovation.
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights.
Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels.
Are you ready for the next step
The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships.
Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support.
These roles will have a hybrid working style and be based in London.
The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees.