3 rd Line Infrastructure Engineer
£50,000 - £55,000 plus benefits including training and certifications
Camden, London, NW1
Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure.
My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications.
3 rd Line Infrastructure Engineer - More Info:
As the 3rd Line Infrastructure Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of leading on-prem to cloud migrations. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure, 90% of the work is delivered on a project basis.
3 rd Line Infrastructure Engineer Key Responsibilities:
- To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience
- Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business
- Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line
- Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals
- Take the lead on a variety of upgrade / integration / on prem to cloud migration projects for clients, across the full lifecycle
- Manage and maintain servers, storage, network, and security infrastructure
- Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure
- Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms
3 rd Line Infrastructure Engineer Requirements:
- Experience working with IT infrastructure, including servers, storage, network, and security technologies.
- Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange.
- Experience working for an MSP (IT support company / IT managed services provider) is a bonus.
- Experience with cloud-based platforms, including Azure, AWS, or similar.
- Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders
- Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including:
- Strong Windows Server and AD Domains
- Mac OSX
- Scripting and PowerShell
- Microsoft Exchange
- O365 & Azure
- Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration.
- Knowledge of disaster recovery and business continuity planning
- Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members.
- Ability to manage and prioritize multiple tasks and projects simultaneously.
- Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable.
If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you!
In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment as acting as an employment agency regarding this vacancy.