As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers.
Your new role
As a Service Desk Analyst you'll play a crucial role in assisting internal customers.
Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
This role will require the job holder to be available out of hours for emergency maintenance cover when required.
Our client's Maintenance Technicians undertake minor reactive repairs and carry out planned maintenance works including regular painting and decorating, health and safety checks, grounds maintenance, gardening, refuse and recycling management and undertake regular inspections of the gym, ensuring that the equipment is always in good working order.
PMR are seeking a Maintenance Technician to work onsite at our client's Purpose Built Student Accommodation development in Cardiff.
Customer Service Representative - Part Time (17.5hrs Per Week).
General
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we'd love to hear from you.
Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
You will be supporting external clients with all of their IT requirements - 2nd and 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including:
This is a fantastic opportunity for you, a Workplace Operations Engineer or 2nd / 3rd Line Support Engineer, to join a leading IT company based near Cardiff.
Workplace Operations Engineer
Cardiff - hybrid working (2 days from home a week).