Workplace Operations Engineer
Cardiff - hybrid working (2 days from home a week)
£35,000 + Benefits listed below.
This is a fantastic opportunity for you, a Workplace Operations Engineer or 2nd / 3rd Line Support Engineer, to join a leading IT company based near Cardiff.
You will be supporting external clients with all of their IT requirements - 2nd and 3rd Line, but also involved with the management and implementation experience of various devices, software and solutions including:
- Windows & Mac client devices
- Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V
- Office 365 & Azure
- Market leading Backup and recovery solutions
- Microsoft Intune and AutoPilot
As the Workplace Operations Engineer / 2nd 3rd Line Support Engineer, you will carry a range of technical and customer-focussed responsibilities, including:
- 2nd / 3rd line support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request
- Troubleshoot and resolve hardware and software issues
- Forming part of the support delivery team, reacting to customer requirements for implementation or changes
- Taking ownership of service-impacting issues for a customer's estate, and resolving the issue effectively whilst keeping the customer updated
- Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
- Maintain and update IT documentation
- While this is primarily an operational support role there is some opportunity to get involved in project / implementation work.
Benefits for Workplace Operations Engineer include:
25 days holiday rising to 28, Holiday purchase scheme, well being days, death in service, private medical subsidy, parking and electric vehicle salary sacrifice scheme.
Hours and Shift Patterns
As part of the support delivery team, you will be included in a shift pattern falling within the hours of 7am and 6pm and an on-call rota for remote out of hours technical support.
This is a great position with a top IT company and will go quickly, so if you are a Workplace Operations Engineer or 2nd /3rd Line Support Engineer and have skills in OS System Management and Deployment, Active Directory and virtualisation, please send your CV to me today.