You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed.
As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team.
This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects.
Roles and Responsibilities
Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades.
My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team.
The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls.
The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.