Location: Oxfordshire (office based)
My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls.
The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.
Responsibilities:
- Deliver an exceptional standard of customer service
- Provide 1st Line Support via remote tools and telephone to customers
- Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed
- Liaise with 3rd party vendors
- Prioritising workloads and complete service desk tickets in line with SLAs
- Ensuring documentation is accurate
Required Skills:
- Exceptional verbal and written communication skills
- Exceptional customer service skills
- Can do attitude, and willingness to learn new skills
- Windows Desktop Operating Systems
- Windows Server, Microsoft 365, Active Directory user administration
- Good time management skills
- Confident and assured, and able to operate under pressure
- Hardware Support (Dell, HP and Lenovo)
- RMM tools
- A full driving licence
Desirable Skills:
- Degree educated
- At least one years in a similar role
- ITIL foundation
Benefits:
For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme.