Posted by Hays Specialist Recruitment Limited • £28K/yr to £30K/yr
The successful IT Support candidate will be responsible for providing 2nd Line IT support to a large customer base, ensuring the highest levels of customer service are maintained.
One of the most successful Organisations in the Region are looking to add an experienced 2nd line IT support person to their current team on a permanent basis.
Working in a busy Service Desk environment you will be an escalation point for support cases raised by our partners, which have not been resolved at first line.
Main Purpose of Role
You will be working as part of a team to deliver customer and technical service support with a focus on delivering great customer service.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.