Role: 2nd Line Support Technician
Location: Prescot
Salary: £32,500
Working Pattern: Hybrid
Summary
The 2nd Line Support Technician role is responsible for providing second line support for a leader in the renewable energy space. You will fix what you can and escalate more complex issues to the relevant support channels within the business. The ideal candidate will be forward thinking, with experience working as a 2nd Line Support Technician, and the ability to build relationships with a range of user bodies.
The Company
This company is distinguished by being one of the major suppliers of biomass fuel in the UK. They are known to invest in the best infrastructure and cutting edge technology. They pride themselves in offering opportunities for personal growth and career progression.
Key Responsibilities
- Provide 2nd Line Support when required.
- Taking ownership of users' issues and identifying appropriate solutions to resolve service incidents and requests
- Providing users with regular communication on the progress of investigations and planned solutions
- Working closely with the support team to provide 2nd Line Support, ensuring assigned calls are responded to, diagnosed and revolved swiftly
- Assist support teams with incident resolution for any onsite devices
- Creating standard documentation on problem resolution, fixes and updating the technical knowledge base
- Keep up to date on new technology trends
- Providing assistance to Service Delivery Manager
Key Skills:
- Experience in deskside support or other user support functions
- In-depth hands on "problem solving" expertise in desktop hardware, operating systems and software packages
- Microsoft Office and Office 365, including SharePoint and Exchange
- Experience of Troubleshooting Hardware and Software.
- Experience working with Azure.
- Active Directory.
Desired
- Experience working with Power Automate, Power BI, or Power Flow.
- Knowledge of virtualisation technologies, such as VMWare.
Company Benefits
- Pension schemes
- Access to e-learning development
- Personal development plans
- High street discounts
- Life assurance
If you are a 2nd Line Support Technician and interested in working with a reputable company then this is the role for you!
Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.
Referrals:
If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role.
Role: 2nd Line Support Technician
Location: Prescot
Salary: £32,500
Working Pattern: Hybrid
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.