The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider.
Do you have the enthusiasm, attitude, and energy for offering a first-class service?
Are you a capable, high-energy technician looking to make the next step in your IT career?
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights.
Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels.
Are you ready for the next step
The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships.
Techunite Ltd are recruiting for a 2nd line support engineer to join a company based in Egham.
As well as general IT support to customers you will be looking after a number of users across g-suite so any experience with that would be beneficial but we would be keen to see all levels of experience at this intitial application stage.
Hybrid remote working offered, and the rest of the time will be going to some local customer sites.
IT Consultancy with offices across the UK are expanding their Surrey office and currently require a 2nd Line Support Engineer to join the team working in an existing technical team, managing business customers across the South-East providing detailed technical support (Cloud or Part-Cloud) via an internal ticketing system
The 2nd Line Support Engineer will come with specific technical training, but the ideal candidate will be working for an MSP or Reseller and be used to dealing with external customers maintaining external systems providing desktop support