1st Line Support
CantelloTayler Recruitment are currently recruiting for a 1st Line Support Engineer to join our client based in Egham.
The successful 1st Line Support Engineer will be responsible for:
- Taking full responsibility for assisting internal staff by being the first point of contact for technical queries.
- You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
- You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
- Providing support for c450 end users, including office and remote users
- Provide face to face, floor walking and remote telephone troubleshooting support to end users
- Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member
- Working within a team to ensure all calls are responded to within SLA targets & requirements
- Building and maintaining Desktops / Laptops (HP & Dell)
- Ensuring that support tickets are dealt with promptly and appropriately
- Reasonable understanding of IT hardware and Windows OS and software is essential.
The 1st Line Support Engineer will have:
- Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively
- Be a self-motivated and independent learner
- Can communicate effectively in different ways and to people with different levels of knowledge
- Be able to apply critical questioning to get to the root of the problem quickly
- Have a basic understanding of IT concepts and can resolve technical problems.
- Have a can-do attitude and show empathy for people
- Strong organisational skills and the ability to adhere to company procedures and deadlines
- Motivated to learn and pursue a career in IT
- The ability to work both alone and in a team
- Professional attitude and a strong work ethic
- Strong Troubleshooting and fault-finding skills
- Have the ability to work collaboratively with people from different disciplines and cultures
- Excellent customer services experience / telephone manner
Desirable Skills:
- A degree (in an IT discipline) preferred but not essential.
- Office 365, knowledge using IOS & Android
If this 1st Line Support Engineer role is of interest to you, please click apply or contact Charlotte Harding in our Egham office.