The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
the 1st/2nd Line Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
General
Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a 1st/2nd Line Support Engineer on a contract basis based in their London office
We are working with a client in the photography industry who are looking for a 1st Line Support Engineer to join their existing team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices.
1st Line Support Engineer
1 year contract with potential to extend.
Key responsibilities
First point of contact for any IT issues faced by internal users.
The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees.
Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support.
These roles will have a hybrid working style and be based in London.
Act as the first point of technical support for end users of the company, including resolving hardware and software issues
Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line support engineer for an initial 12-month period with their central London office.