We are recruiting for a 1st / 2nd Line Desktop Support Engineer to join an MSP.
Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support.
Responsibilities
Provide 1st / 2nd line technical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers.
1st Line Support - Financial / Banking - Preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (Python / bash / shell) and some Database / SQL Server experience.
Responsibilities and Duties
Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms.
1st / 2nd Line Support Analyst - Financial / Banking - Whilst not essential preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (PowerShell, Python / Bash / Shell) and some Database / SQL Server experience.
As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.
You'll be working in a dynamic IT & Infrastructure team helping with the delivery, management and support of all IT-related systems and applications.
My customer requires an experienced 1st/2nd Line Support Engineer to replace a leader who will be moving on from the business in the next few weeks on a part time basis (3 days a week)
1st/2nd Line Support Engineer London 2-month contract Part Time (3 days a week)
The Engineer will be providing support via a ServiceNow ticking system to users based in Sweden, France, Italy, London and Norway as well as interacting deskside with the London based users.
We are looking for a 1st Line Support Advisor for an initial 3 month contract, this role requires you to be onsite Mondays and Wednesdays.
Duties and responsibilities
Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
Posted by MillsHill Recruitment Limited • £25K/yr to £30K/yr
The 1st / 2nd Line Support Analyst will have a proven MSP background with a mix of service desk and onsite / client visit experience and someone with outstanding client / customer service skills.
My client is a small, friendly but very well established IT Managed Services provider that is in the market for a 1st / 2nd Line Support Analyst.
Office365, Azure, Active Directory, windows Server, DNS, DHCP, Group Policy, Windows 10, Domain Controllers, Router, Firewall, Switches, VPN.