1st Line Support Engineer - Entry Level
London
Up to £30,000 + Excellent Benefits + Training & Progression + Hybrid
The Company:
Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support Engineer to join their IT team.
As the IT Support / 1st Line Engineer you will be working alongside 4 other engineers and the IT Manager to customers. You will be part of a forward-thinking team, presenting ideas to improve ways of working, simplify solutions and improve the use of IT across the business. You will also benefit from exposure and support to take on more technical queries and fantastic opportunities to progress and further your career.
This is a fantastic opportunity for a driven individual form an IT Support, Customer Service, Order Processing or similar role with excellent organisational skills!
The 1st Line Support Engineer Role:
- Taking orders from and placing orders for customers
- Supporting customers with tickets and queries relating to broadband, mobile, ethernet and fixed voice services
- Managing the onboarding of new customers
- Texting and dispatching equipment to customers
- Providing first line support to newly onboarded and existing customers
- Working closely with and supporting the sales and service teams
- Logging all reported issues, requests and changes
- Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner
The Person:
- Experience in a Customer Service, Order Processing, First Line Support, Customer Support, Helpdesk, Service Desk or similar customer facing role
- Experience in an IT Support Engineer / 1st Line Support Engineer / IT Support Analyst or similar role is desirable
- Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10
- Excellent communication at all levels, both written and verbal.
- Able to work effectively and confidently under pressure.
Get Recruited is acting as an Employment Agency in relation to this vacancy.