The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations.
1st / 2nd Line - Windows and Mac
This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups.
We currently have an exciting opportunity available for a 1st Line Technical Support Specialist to join our Service Delivery Team based in Brentford, London (some fieldwork may be required).
Role & Responsibilities
You will join us on a full time, permanent basis in return for a competitive salary of £20,000 - £27,000 per annum.
My customer requires an experienced 1st/2nd Line Support Engineer to replace a leader who will be moving on from the business in the next few weeks on a part time basis (3 days a week)
1st/2nd Line Support Engineer London 2-month contract Part Time (3 days a week)
The Engineer will be providing support via a ServiceNow ticking system to users based in Sweden, France, Italy, London and Norway as well as interacting deskside with the London based users.
One of the UK's leading MSP's is looking for 2nd Line Engineer to join its managed services team to provide expert systems & end user support for a range of clients.
Up-to £40,000 starting salary.
This position provides an excellent opportunity to gain exposure and develop skills surrounding all aspects of IT infrastructure.
Posted by vertex-it-solutions • £35K/yr to £38K/yr
Key Responsibilities
Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times.
Promptly respond to requests for technical assistance via phone, ticketing system and email.
General
As a 2nd Line Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to our clients.