1st Line Technical Support Specialist
Location: Brentford, London
Salary: £24,000 + up to 20% performance-related bonus
Hours: Monday to Friday, 9am to 5:30pm (3 days), 9am to 6pm (2 days, rotating)
Job Type: Full-time, Office-based
Looking for a new challenge in IT support?
Our client is seeking a 1st Line Technical Support Specialist to join their growing Service Delivery Team in Brentford, London. If you have a passion for customer service and technical troubleshooting, this could be the perfect opportunity for you!
What you'll be doing:
Be the first point of contact for customer technical queries and faults.
Manage and resolve service tickets related to fixed-line, mobile, and data connectivity.
Use remote management tools to troubleshoot and fix issues.
Deliver excellent customer service through phone, email, and service tickets.
Maintain accurate records in the CRM system and ensure tasks are completed within SLA time-frames.
Liaise with carriers and suppliers to escalate and resolve support issues.
Assist with unfilled checks, usage reports, and customer invoice queries.
What you'll need to succeed:
Customer Service Experience: Experience handling technical queries with a focus on delivering excellent customer satisfaction.
Technical Know-how: Understanding of Fixed Line and Data Connectivity Solutions.
Problem-solving Skills: Ability to diagnose and resolve customer faults or incidents.
Communication Skills: Strong verbal and written communication to guide non-technical users.
Organisational Skills: Ability to manage multiple tasks and prioritize effectively.
Attention to Detail: Accuracy in maintaining customer records and resolving technical issues.
Bonus Skills:
Experience in customer IT environments and knowledge of CRM systems is a plus.
Perks and Benefits:
Competitive salary of £24k, with up to 20% performance bonus.
28 days holiday (including bank holidays).
Fully stocked kitchen - no need to worry about lunch costs!
Fun team nights out.
Ready to take the next step in your IT career? Apply now and join our client's team, where you'll grow your skills in a dynamic, supportive environment
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.