The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base.
You will be the first point of contact for our customers, via the telephone, emails and tickets, and resolve issues relating to our EPOS System with efficiency and professionalism.
Posted by In Technology Group Limited • £26K/yr to £30K/yr
Daily Responsibilities
Be responsible for 1st/2nd line support.
General
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
Network IT Recruitment is currently recruiting for a 1st / 2nd Line Support Analyst to join our client on a 3 month initial contract.
Due to an increased workload, they are looking to build the team with a 1st / 2nd Line Analyst, who has aspirations to join a growing business, and upskill in areas of IT such as Office 365 and Azure support.
Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials.
Posted by EW Recruitment Limited • £26K/yr to £29K/yr
My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team.
They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role.
This role requires someone who is process orientated, effective and has the ability to build rapport with their clients.
Posted by In Technology Group Limited • £25K/yr to £29K/yr
Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT Support Engineer.
As the first point of contact for customer issues, you will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office 365, and Windows environments.
This role offers exceptional training opportunities and the chance to work with a diverse range of technologies.