First Line Technical Helpdesk Consultant - This is an exceptional opportunity for someone with PAYROLL OR HR experience to join a helpdesk team answering queries related to this HR and Payroll software for a leading software company in Warrington.
The first line support help desk software consultant will respond to customer requests for assistance in the resolution of customer queries.
This role would offer Hybrid working with two days required in the office
The first line support help desk software consultant will respond to customer requests for assistance in the resolution of customer queries.
First Line Technical Helpdesk Consultant - This is an exceptional opportunity for someone with PAYROLL OR HR experience to join a helpdesk team andswering queries related to this HR and Payroll software.
This role would offer Hybrid working with two days required in the office
Are you an experienced IT professional looking for your next role.
We are excited to partner with a market leader who is looking to recruit someone passionate about providing support to their business both in the UK and overseas.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Do you have customer service experience and an admiration for technology?
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you enjoy talking to people and solving issues?
Background of working in a 1st Line/ Helpdesk role
As a 1st Line Support Engineer, you'll require the following essentials:
An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line.
Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.
General
As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.
Based in the outskirts of Edinburgh you will work in a hybrid fashion (2-3 days onsite) and support several end users with all aspects of technical support in addition to supporting on project work
You have the opportunity to join a progressive organisation at a truly exciting time as they continue to invest in their technical services
Are you looking for an opportunity to work with an organisation whose vision is to provide sustainable solutions globally?