The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations.
1st / 2nd Line - Windows and Mac
This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups.
Posted by Michael Page Technology • £30K/yr to £35K/yr
The position would primarily involve providing outstanding technical support for our team; management of software and hardware, security and network systems and providing first line of support for service tickets.
There is the opportunity for personal development and upskilling to 2nd line support.
The infrastructure is built both on premise and Cloud.
In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service.
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading law firm in Camden.
Experience required
12 months experience in a similar 1st line IT support role.